Latest version: 1 October 2015.
KMB Trend Products offers you an online purchasing service, allowing you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.
Below, we invite you to review the general conditions of sale which regulate the purchase of KMB Trend Products products via this Website. Use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding these, please contact our customer services department:
KMB TREND PRODUCTSCustomer Serviceservice@strammermax.com
Phone: +49 221 640000160 (Available from Monday – Friday, 9 AM – 3 PM Central European Time CET)Telefax: +49 221 640000169
2. OUR DETAILS
The following conditions regulate the sale of the company's products featured on this Webpage:
KMB Trend Products GmbHKalscheurener Str. 19Loft 0350354 HürthGermanyusa.email@example.comPhone: +49 221 640000160 (Available from Monday – Friday, 9 AM – 3 PM Central European Time CET)Fax: +49 221 640000169
District Court Köln / HRB 79517CEO: Henk AllhofVAT ID: 215/5825/2678Bank account:Account no.: 99 089 960 7Bank Code Number: 500 100 60IBAN: DE97 5001 0060 0990 8996 07BIC: PBNKDEFFBank: Postbank FFM
3.1. Availability of the service
Please make sure that you are over 18 before placing an order on usa.strammermax.com.
Persons residing outside the territory the USA who wish to benefit from the webpage's online purchasing service should contact us prior to placing an order, as there may be issues with delivery to such locations.
3.2. Purchase guarantee
The items offered on this Webpage are products from the original Strammer Max® collection by KMB Trend Products.
Each product features the following details:
Name of the articlePhoto of the articleDescription of the articleAvailable sizes and colors*CompositionWash and care instructions (available in the footer of the website)Price
*KMB Trend Products has made every effort to display the colors of the items as realistically as possible. However, the color that appears on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, KMB Trend Products cannot guarantee that the colors that appear on your monitor are a true representation of the actual colors.
Special offers, promotions or discounts will be valid either until the indicated date of expiration or as long as stocks last.
3.3. Purchase procedure
Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
The shopping basket contains the reference number of the selected item, as well as its name, size, color and price in the relevant country. The quoted price does not include transport costs, which will vary according to the delivery method selected, nor taxes, which will be applied at the checkout.
Once the order has been completed, prior to dispatching it, the user will be provided with an itemized summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details. The user is to confirm this by clicking on the 'Confirm payment' button.
Purchases may be made using a credit or debit card (Visa, MasterCard, American Express, Discover and Diners) and via PayPal. Payment methods other than those specified in the present conditions of sale will not be accepted. For payments by credit or debit card, once it has been confirmed that the data sent by the user is correct, the charge will be made online, in real time, through the payment gateway of the selected financial entity.
Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.
An e-mail will also be sent to the address indicated by the user, containing a description of the order and the personal details provided. If you do not receive such an e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, KMB Trend Products advises the user to contact our customer services:
3.4. Availability of products
At the time the order is issued, if our warehouse detects that a desired product is out of stock, KMB Trend Products will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method as was used to purchase the item.
3.5 Risk of loss
All items purchased from KMB Trend Products are made pursuant to a shipment contract. This means that the risk of loss and title for such items is passed to the customer upon KMB Trend Products' delivery to the carrier.
4. PRICE AND PAYMENT
4.1. Payment and currency
The prices on this Webpage are quoted in USD (taxes included, shipping costs not included).
KMB Trend Products allows users the option of selecting the destination country before placing their order, allowing them to see the prices with the relevant taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may no longer apply.
4.2 Sales tax
Due to current legislation, KMB Trend Products is required to charge sales taxes on all orders to delivery addresses in Florida, Nevada, New Jersey and New York. State sales taxes will be charged in accordance with the respective state's applicable rate.
Custom duties applicable within the territory of choice will also be applied. Having completed an order but prior to payment, the customer will see a summary of the items ordered and the total price (including estimated taxes and shipping costs). If the delivery address is changed and the destination state is modified, the price listing shown at the end of the order may also change.
Customers may be subject to import duties and taxes, which are levied after a shipment reaches their country. Additional charges for customs clearance must be borne by the customer; KMB Trend Products has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; KMB Trend Products recommends that its customers contact their local customs office for further information. Additionally, when ordering from KMB Trend Products, customers are considered the importer of record, and must comply with all laws and regulations of the country in which they are receiving the goods. Generally, customs forms for international packages will list the value of their order's contents by product type.
Customers' privacy is important to KMB Trend Products. Therefore, KMB Trend Products wants its international customers and customers who ship products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, KMB Trend Products may provide certain order, shipment, and product information (such as titles) to its international carriers. Such information may be communicated by the carriers to customs authorities, in order to facilitate customs clearance and comply with local laws.
4.4. Payment methods
KMB Trend Products only accepts payment by credit or debit card (Visa, MasterCard, American Express, Discover and Diners) and via PayPal.
Payment by credit or debit cardKMB Trend Products accepts payments for purchases made via its Website with the following credit or debit cards: Visa, MasterCard, American Express, Discover and Diners.
For payments by credit or debit card, the charge will be made online (in other words, in real time) through the payment gateway of the financial entity selected, once the data submitted by the user has been verified.
Payment via PayPalKMB Trend Products will process the payment via the Paypal system.
4.5. Payment security
In order to offer maximum security in the payment system, KMB Trend Products uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the relevant financial entity. For payment by Visa, MasterCard and American Express, KMB Trend Products only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the 'Verified by Visa, MasterCard SecureCode' and American Express 'Safekey' logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make a payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorization for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We have also obtained the GeoTrust SSL safety certificate for online transactions.
As a complementary measure to the ‘Secure payment’ system, and in order to better cooperate in the prevention of Internet fraud, KMB Trend Products reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.
Delivery of items purchased at usa.strammermax.com will be carried out via an international courier company and delivered in approximately 4 to 7 business days. Standard delivery is free for orders over $50, and charged at $7.95 in the case of orders below this amount.
Shipping is available to all U.S. states and Washington, DC. We also offer shipments to U.S. territories, P.O. Boxes and Military APO/FPO/DPO addresses (please, allow additional time for orders shipped to these addresses).
In order to avoid any delivery problems (incorrect addresses, no recipient at home, etc.), the relevant form should be filled out correctly. It is also advisable to leave a contact telephone number in the requested field.
When the order leaves KMB Trend Products's warehouses (subsequent to order confirmation, once billing and credit information have been authorized and verified), KMB Trend Products will inform its customers by e-mail.
Please note that all orders are subject to verification.
Orders can be tracked via the usa.strammermax.com Webpage, indicating the location of the goods at each moment until final reception.The delivery cost is calculated on the basis of the delivery method selected and the items purchased. The exact transport cost will be recalculated every time an item is added to the shopping basket, and the amount will be displayed on the order summary page that appears before the customer confirms the order (by pressing the ‘Confirm Payment’ button, prior to entering the credit card or debit card details).
The delivery charges may be altered at any time without prior notice. In all cases, the delivery charges that appear at the moment the order is placed shall apply.
6. EXCHANGES AND/OR RETURNS POLICY
6.1. Exchange and/or returns conditions
If customers are not satisfied with the item they have received, KMB Trend Products will allow them to exchange the item for another size within a thirty (30) day period, counting from the date of reception, provided that the item has not been used or damaged. However, KMB Trend Products cannot accept exchanges or returns of used or damaged items (except in the case of flaws). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact.
It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the refund procedure and make a new purchase.
In the case of flaws or exchanges please first contact our customer service:
All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.The returns form can be downloaded here: Returns form
6.2. Exchanges and/or returns by mail
Exchanging a garment for another size or returning a garment is also possible by mailing the address of our delivery department:
STRAMMER MAX logisticsMSP Druck und Medien GmbHStahlwerkstraße 3657555 MudersbachGermany
In such cases, KMB Trend Products recommends customers to track and insure your package at your expense, as KMB Trend Products is not responsible for any items that fail to reach its warehouses.
The postage expense of items being exchanged or returned shall be borne by the customer and under no circumstances will KMB Trend Products accept returns sent carriage due.
The details provided by customers during the registration process shall be used by KMB Trend Products solely for the purpose of processing the orders and simplifying the browsing and purchasing process on the Webpage. In addition, whenever expressly agreed to by the customer, KMB Trend Products will provide information on its new collections, lookbooks and exclusive offers by e-mail.
KMB Trend Products guarantees that any details provided by customers will not be shared with third party individuals or companies outside the KMB TREND PRODUCTS Group.
Customers may exercise their rights of access, rectification, cancellation and opposition regarding the data provided at any moment in My details in the My Account section of our website, or by contacting us directly:
KMB TREND PRODUCTS Customer Serviceservice@strammermax.com
9. LAW & JURISDICTIONS
The current German law is applicable. The place of performance and jurisdiction for all disputes arising between the parties is the place of business of the seller.
For any queries or suggestions, you may contact KMB Trend Products: